At Fresh Seafood Supply, we are committed to delivering premium-quality seafood products quickly and safely to your door. Whether you order frozen king crab legs, salmon fillets, or shrimp, our shipping and return policy ensures freshness, transparency, and complete customer satisfaction.
Shipping Information
Fast Worldwide Delivery
We ship from our licensed seafood facilities to customers and distributors worldwide. All orders are processed within 24–48 hours after payment confirmation.
Depending on your location, delivery may take:
- 1–2 business days for domestic or regional deliveries
- 2–4 business days for international destinations
Each shipment is handled using temperature-controlled packaging and insulated boxes to maintain product freshness throughout the journey.
Frozen & Perishable Product Handling
- All seafood products are shipped frozen or IQF (Individually Quick Frozen).
- Boxes are packed with ice packs or dry ice to maintain temperature during transit.
- If your shipment arrives partially thawed, it is still safe — immediately store it in your freezer upon arrival.
Shipping Rates
Shipping costs are calculated based on:
- Product weight and dimensions
- Delivery country or region
- Chosen shipping method (standard, express, or bulk freight)
We offer discounted or free shipping for bulk and wholesale orders — contact us at
sales@freshseafoodsupply.com or WhatsApp +47 938 67 180 for details.
Order Tracking
Once your order has been shipped, you will receive:
- A tracking number via email
- A link to monitor your delivery through our logistics partners
- Real-time updates on delivery progress
You can also track your shipment on our partner portal
Return & Refund Policy
Eligibility for Returns
Because seafood is perishable, we only accept returns under specific conditions:
- The item was damaged, spoiled, or incorrect upon delivery
- You notify us within 24 hours of receiving the shipment
- You provide clear photos of the package and product condition
All approved returns are either refunded or replaced at no additional cost.
Refund Process
Refunds are processed within 5–7 business days after claim approval.
Refunds are made to the original payment method used during checkout
Non-Returnable Items
To ensure food safety, the following items cannot be returned:
- Opened or used seafood products
- Packages that were not stored properly after delivery
- Perishable products delayed due to customer’s absence during delivery
Customer Assistance
If you have questions about shipping or returns, contact our team:
Fresh Seafood Supply
Email: sales@freshseafoodsupply.com
WhatsApp: +47 938 67 180
Website: www.freshseafoodsupply.com
We’re available 7 days a week to assist with orders, deliveries, and product concerns
Why Choose FreshSeafoodSupply.com?
- Reliable seafood exporter with strict cold-chain logistics
- HACCP-compliant and temperature-verified packaging
- Trusted supplier for restaurants, distributors, and online buyers
We value your trust — ensuring every order arrives fresh, safe, and on time.
